Getting Extra Help With The Priority Services Register

The Priority Services Register is a free support service to help people in vulnerable situations. Energy suppliers and network operators offer it. Each keeps their own register, although some share with each other.

We recommend that people who may be vulnerable or at risk during severe weather should be on a Priority Services Register. Parts of the UK have recently had severe weather – our turn may be coming! Friends and relatives can assist those who may be in need of a bit of help to register, such as the elderly or people with serious medical conditions, or those who may not have Internet access and therefore may not have received this message. Each operator can be contacted online or by phone. Please act now, don’t wait!

Power cuts don’t happen very often but if the electricity or water supply network is damaged or develops a fault, engineers work around the clock 24/7 to restore supplies as quickly as is safely possible. Being on a Priority Services Register will ensure that extra support will be received if the customer experiences an outage. Support is likely to include:

  • A priority number that you can call 24 hours a day
  • Text and voice message alerts, letting you know when they are aware of a large power cut in your area or should your water supply be interrupted
  • Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
  • Where possible they will send you text and voice messages when severe weather is expected, to help you prepare
  • In certain scenarios they may also offer a free hotel overnight and transport to the hotel
  • For complex power cuts, community welfare teams provide on-site support which includes hot drinks, hot meals, a Wi-Fi connection and charge points.

OFGEM has a summary at https://www.ofgem.gov.uk/information-consumers/energy-advice-households/getting-extra-help-priority-services-register, and this includes help in finding the suppliers in your area. As various energy suppliers and network operators are active in Sussex, the following are the ones who cover most of the county, but there are some others. If you try to register with the wrong operator they will usually steer you in the right direction.

Electricity

UK Power Networks – most of the SE of England:

https://www.ukpowernetworks.co.uk/power-cut/priority-services/about-the-priority-services-register

SSEN – parts of the West of Sussex https://www.ssen.co.uk/PriorityServices/

Water

Southern Water https://www.southernwater.co.uk/help-advice/join-our-priority-services-register

South East Water https://www.southeastwater.co.uk/get-help/help-for-priority-customers

2022-23 Policing Priorities and Funding Survey By The Sussex Police and Crime Commissioner

Sussex PCC Katy Bourne is asking Sussex residents about the crime and community safety issues that matter to them, their experience of contacting police, and about police funding.

She said: “I want to know which issues matter most to people, and ask what can be done to address them by all our local partners working in collaboration with the police. This helps me set the local policing priorities for the Chief Constable to address as set out in my Police and Crime Plan. As the elected Sussex Police & Crime Commissioner I am also responsible for securing the annual budget for Sussex Police, which consists of an annual Government Grant and the police precept element of your council tax (which makes up 41% of the total). All of us, including our public services, face rising costs from inflation, so if we want to sustain levels of neighbourhood policing in Sussex, take more offenders off the streets and protect communities, we will need to consider increasing the precept next year. I know that any increase next year will be challenging on top of other costs, but households still pay less for policing in Sussex than most counties, where the precept remains one of the lowest in the country at 31 out of 37.”Click this link to have your say at: www.sussex-pcc.gov.uk/precept-priorities.

We appreciate that some people are rightly cautious about clicking on links in E-mails. If you prefer, you can find the survey link on the PCC’s website: www.sussex-pcc.gov.uk. The closing date for this survey is 9th January 2022.


If you have information about any crime call 101, email: 101@sussex.pnn.police.uk or call the independent charity Crimestoppers anonymously on 0800 555 111. If you see crime taking place call 999.

WG Neighbourhood Watch Coordinator – Priscilla Pinkham